During the sales process, every vendor sounds great. They have case studies, they have great-looking material, they talk like experts and everything is good. But nothing is as simple as it looks in the beginning.
There are always additional challenges. The true test of a service provider, or any vendor, is how they respond to those changes and challenges. Do they put you, the customer, first or do they get slow and unresponsive? If you have a vendor who isn’t meeting your needs, but you’re locked into a contract that makes it cost-prohibitive to leave, these steps will help you reduce some of the friction in the relationship, while providing a better outcome for your company.
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